Frequently Asked Questions
Everything you need to know about your order and the Black Hearts Club gear.
How long will it take for my order to ship?
Standard domestic orders typically ship within 3-5 business days. International shipping times vary by location, but you will receive a tracking link as soon as your package leaves our warehouse.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to local customs fees and import duties which are the responsibility of the customer.
What is your return policy?
We accept returns and exchanges on unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached and include your packing slip in the return parcel.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are the clothing items true to size?
Most of our apparel features a standard unisex fit. We recommend checking the specific size guide located on each product page to ensure you find the perfect fit before purchasing.